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1. What is the primary purpose of Salesforce?
a) Project management
b) Customer relationship management (CRM)
c) Human resource management
d) Financial management
2. Which Salesforce feature allows users to automate repetitive tasks?
a) Workflow rules
b) Email templates
c) Chatter
d) Reports and dashboards
3. What is the role of a Salesforce administrator?
a) Develop custom code
b) Manage user access and security
c) Generate leads
d) Analyze sales performance
4. What is the main function of Salesforce's Sales Cloud?
a) Manage customer service inquiries
b) Track and manage sales leads and opportunities
c) Collaborate with team members
d) Manage marketing campaigns
5. Which Salesforce tool is used for tracking customer interactions and communication?
a) Salesforce Inbox
b) Salesforce CPQ
c) Salesforce Engage
d) Salesforce Service Cloud
6. Which Salesforce edition is suitable for small businesses and startups?
a) Enterprise Edition
b) Unlimited Edition
c) Professional Edition
d) Essentials Edition
7. What does the acronym "CRM" stand for in the context of Salesforce?
a) Customer Record Management
b) Customer Resource Management
c) Customer Relationship Management
d) Customer Response Management
8. How can reports and dashboards be used in Salesforce?
a) To send mass emails to customers
b) To track sales performance and trends
c) To manage user permissions
d) To automate workflows
9. Which Salesforce feature enables users to collaborate with colleagues in real-time?
a) Salesforce Mobile
b) Salesforce Chatter
c) Salesforce Engage
d) Salesforce Communities
10. What is the purpose of Salesforce Trailhead?
a) To track sales leads
b) To manage customer support tickets
c) To provide interactive learning modules for Salesforce users
d) To analyze marketing campaign effectiveness
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