User Management(Salesforce Administration) MCQ Questions

 

1. User Creation:

   • 1. What is the first step in creating a new user in Salesforce? a) Assigning a Profile b) Assigning a Role c) Defining User Details d) Selecting Permission Sets
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2. Profile Assignment:

   • 2. Which of the following is true regarding profiles in Salesforce? a) Profiles control object-level permissions. b) Profiles control record-level access. c) Profiles control field-level security. d) All of the above.
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3. Permission Sets:

   • 3. What is the primary purpose of using permission sets in Salesforce? a) To control access to records. b) To extend user permissions without changing their profiles. c) To grant login access to users. d) To define user interface settings.

4. Role Hierarchy:

   • 4. In Salesforce, what is the main purpose of the role hierarchy? a) To control access to records. b) To define organization structure. c) To assign users to teams. d) To grant login access to users.

5. Sharing Settings:

   • 5. Which of the following can be used to extend access beyond what is granted by roles and sharing rules? a) Manual Sharing b) Role Hierarchy c) Sharing Rules d) Permission Sets

6. User Deactivation:

   • 6. What happens when you deactivate a user in Salesforce? a) The user's login is immediately disabled. b) The user's records become read-only. c) The user is automatically removed from all teams. d) The user's license becomes available for reassignment.

7. Login Policies:

   • 7. Which feature in Salesforce allows administrators to enforce stronger password policies? a) Password Policies b) Login Flows c) Login IP Ranges d) Login Hours

8. User Sessions:

   • 8. How can administrators view active user sessions in Salesforce? a) Through the Setup menu. b) By querying the UserSession object. c) By enabling Login History tracking. d) All of the above.

9. Single Sign-On (SSO):

   • 9. What is the benefit of implementing Single Sign-On (SSO) in Salesforce? a) Users have to remember fewer passwords. b) It enhances security by centralizing authentication. c) It simplifies user provisioning and deprovisioning. d) All of the above.

10. User License Types:

• 10. Which Salesforce license type allows users to access and manipulate standard Salesforce objects? a) Salesforce Platform b) Salesforce Essentials c) Salesforce Professional d) Salesforce Enterprise
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1. Answer Key:

2. User Creation:

   • 1. Answer: c) Defining User Details
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3. Profile Assignment:

   • 2. Answer: d) All of the above. (Profiles control object-level permissions, record-level access, and field-level security.)
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4. Permission Sets:

   • 3. Answer: b) To extend user permissions without changing their profiles.
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5. Role Hierarchy:

   • 4. Answer: b) To define organization structure.
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6. Sharing Settings:

   • 5. Answer: a) Manual Sharing
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7. User Deactivation:

   • 6. Answer: a) The user's login is immediately disabled.
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8. Login Policies:

   • 7. Answer: a) Password Policies
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9. User Sessions:

   • 8. Answer: d) All of the above. (Active user sessions can be viewed through the Setup menu, by querying the UserSession object, or by enabling Login History tracking.)
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10. Single Sign-On (SSO):

• 9. Answer: d) All of the above.
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• User License Types:

  • 10. Answer: a) Salesforce Platform (Salesforce Platform license type allows users to access and manipulate standard Salesforce objects.)
  
  
11. Which Salesforce feature allows users to automate repetitive tasks? a) Workflow Rules b) Process Builder c) Approval Processes d) Flow Builder Answer: b) Process Builder What is the maximum number of custom objects that can be created in Salesforce by default? a) 50 b) 100 c) 200 d) 500
12. Answer: c) 200 What is the primary function of the Salesforce Data Loader? a) To create custom reports b) To import and export data c) To manage user permissions d) To automate workflow processes Answer: b) To import and export data Which Salesforce feature allows you to grant different levels of access to different users or groups? a) Profiles b) Permission Sets c) Roles d) Sharing Rules Answer: a) Profiles What is the purpose of Validation Rules in Salesforce? a) To ensure data integrity b) To automate email notifications c) To schedule reports d) To define record ownership
13. Answer: a) To ensure data integrity Which Salesforce edition includes features such as workflow automation, approval processes, and API access? a) Essentials b) Professional c) Enterprise d) Unlimited
14. Answer: c) Enterprise Which Salesforce tool is used to create custom reports and dashboards? a) Data Loader b) Process Builder c) Report Builder d) Schema Builder Answer: c) Report Builder What is the purpose of the Salesforce AppExchange? a) To manage user licenses b) To provide a marketplace for third-party applications c) To create custom objects d) To automate lead generation
15. Answer: b) To provide a marketplace for third-party applications Which Salesforce feature allows you to automate the approval process for records? a) Workflow Rules b) Process Builder c) Approval Processes d) Flow Builder
16. Answer: c) Approval Processes What is the maximum number of custom fields allowed on an object in Salesforce? a) 100 b) 500 c) 1000 d) 2500
17. Answer: d) 2500
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20. What is the purpose of Salesforce Chatter?
21. A) To track sales performance metrics.
22. B) To manage customer support cases.
23. C) To facilitate collaboration and communication among users.
24. D) To automate lead generation processes.
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26. Correct Answer: C) To facilitate collaboration and communication among users.
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28. Which Salesforce feature allows users to schedule automated actions based on predefined criteria?
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30. A) Process Builder
31. B) Workflow Rules
32. C) Validation Rules
33. D) Sharing Rules
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35. Correct Answer: A) Process Builder
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37. What is the primary function of Salesforce Field History Tracking?
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39. A) To track changes made to specific fields on records.
40. B) To generate reports on user login activity.
41. C) To automate lead assignment based on predefined rules.
42. D) To monitor changes made to user profiles and permissions.
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44. Correct Answer: A) To track changes made to specific fields on records.
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46. How does Salesforce leverage the concept of Record Types?
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48. A) To define different categories of users with varying levels of access.
49. B) To organize records into different categories based on their attributes.
50. C) To schedule tasks and reminders related to specific records.
51. D) To create relationships between different types of objects.
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53. Correct Answer: B) To organize records into different categories based on their attributes.
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55. Which Salesforce feature allows users to create custom applications without writing code?
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57. A) Process Builder
58. B) Apex Triggers
59. C) Lightning App Builder
60. D) Visualforce Pages
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62. Correct Answer: C) Lightning App Builder
63. Which of the following is true regarding Salesforce Profiles? A) Profiles determine what data users can view. B) Profiles control the fields users can see on a record. C) Profiles define what tasks users can perform in Salesforce. D) Profiles are only used for login purposes. Correct Answer: C) Profiles define what tasks users can perform in Salesforce. What is the purpose of the Salesforce AppExchange? A) It is a marketplace for buying and selling physical goods. B) It is a platform for sharing and distributing Salesforce applications. C) It is a feature for integrating Salesforce with external databases. D) It is a tool for managing Salesforce user licenses. Correct Answer: B) It is a platform for sharing and distributing Salesforce applications. What is the primary function of the Salesforce Data Loader tool? A) To generate reports and dashboards. B) To import and export data between Salesforce and other systems. C) To create and manage user profiles. D) To automate workflows and approval processes. Correct Answer: B) To import and export data between Salesforce and other systems. Which Salesforce feature allows users to automate business processes?
64. A) Workflow Rules B) Validation Rules C) Sharing Rules D) Permission Sets Correct Answer: A) Workflow Rules What is the purpose of the Salesforce Role Hierarchy?
65. A) It determines the order in which users receive approval requests. B) It controls access to records based on the role of the user. C) It defines the organization's reporting structure. D) It assigns tasks to users based on their role in the organization. Correct Answer: B) It controls access to records based on the role of the user. Which Salesforce feature is used to restrict access to sensitive information?
66. A) Sharing Rules B) Profiles C) Permission Sets D) Field-level Security Correct Answer: D) Field-level Security What is the purpose of Salesforce's Audit Trail feature?
67. A) To track changes made to records by users. B) To monitor login attempts and security breaches. C) To create a log of emails sent through Salesforce. D) To schedule automated backups of Salesforce data. Correct Answer: A) To track changes made to records by users. Which Salesforce component allows for the creation of custom reports and dashboards?
68. A) Process Builder B) Workflow Rules C) Lightning App Builder D) Report Builder Correct Answer: D) Report Builder What is the purpose of Salesforce's Data Validation feature?
69. A) To ensure that data entered by users meets certain criteria. B) To automate data backups on a scheduled basis. C) To synchronize data between Salesforce and external systems. D) To generate graphical representations of data. Correct Answer: A) To ensure that data entered by users meets certain criteria. How can Salesforce Field Dependencies be utilized?
70. A) To create a parent-child relationship between custom objects. B) To restrict access to certain fields based on user roles. C) To establish a relationship between standard and custom objects. D) To control the values available in a picklist based on the value of another field. Correct Answer: D) To control the values available in a picklist based on the value of another field.