1. 1. What is the primary function of Salesforce CRM? A) Email marketing B) Customer relationship management C) Project management D) Social media management


  3. 2. What is the main feature of Salesforce's Sales Cloud? A) Marketing automation B) Lead management C) Financial management D) Inventory management


  5. 3. Which Salesforce tool is used for building custom applications without coding? A) Salesforce Lightning B) Salesforce AppExchange C) Salesforce Einstein D) Salesforce Trailhead


  7. 4. What is the purpose of Salesforce Chatter? A) Document collaboration B) Team communication C) Customer support D) Task management


  9. 5. What is Salesforce's platform for building and deploying custom customer-facing applications? A) Salesforce CRM B) Salesforce App Cloud C) Salesforce Analytics Cloud D) Salesforce Marketing Cloud


  11. Answer Key:

  1. 1. B) Customer relationship management
  2. 2. B) Lead management
  3. 3. A) Salesforce Lightning
  4. 4. B) Team communication
  5. 5. B) Salesforce App Cloud